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DIRECT DEBIT DELAY: Due to a technical issue, if you are a Torus tenant with a DD rent payment due out on the 11th, 12th, 13th or 14th of September it will now be taken on Tuesday 15th September. We apologise for any inconvenience.
CORONAVIRUS: Keep updated on services here.
Surveys
We're always keen to hear your views on how we're performing or could improve and regularly issue surveys to capture your feedback
- Customer service / the contact centre
- Repairs / our contractors
- Anti-social behaviour
- Neighbourhood
- Complaints
- Support Network
- Torus Foundation
- Customer Involvement
- Digital services
- End of tenancy survey
From time to time, we might ask you to complete a survey. Surveys are a great way to give us feedback openly and honestly. Not only is this feedback important to help us measure our performance, your responses can make a real difference to what we do and how we do it.
Regular customer satisfaction surveys
Customer satisfaction surveys give important insights about and positive and negative experiences you may have had on the services we provide, so we can improve those services for you and all our customers.
We want to give you various ways you can be involved and give your views. We may contact you in a variety of ways, including; phone, text, email and post. We will never ask you for any private information and all the information you provide will be kept confidential.
We have several customer satisfaction surveys, which we carry out on a regular basis, so you may be asked for your views and experience with:
Torus Talk
If you want to get more involved and give your views on our services on a more regular basis, you can join Torus Talk, a closed Facebook Group for Torus customers where you can give your views and complete surveys on a range of different topics like business performance and customer satisfaction, online services and more. It's crucial to helping us test existing services and develop new ones. Find out more about Torus Talk here.
Latest surveys - July 2020
From July, tenants across all three heartlands may be contacted by telephone to complete a survey, following a repair at their home.
The telephone calls will be made by a trusted third party called IFF-Voluntas, who also complete STAR surveys on our behalf, again soon to be rolled out in all three heartlands.
Online survey links will also be sent by email and text, relating to repairs, complaints and ASB. Torus may ask for personal data pertinent to the survey. All data provided will be kept confidential and/or anonymised for the purposes of reporting results.
If tenants wish to opt out of surveys, they need to email surveys@torus.co.uk and they will be removed from the database.
From time to time, we might ask you to complete a survey. Surveys are a great way to give us feedback openly and honestly. Not only is this feedback important to help us measure our performance, your responses can make a real difference to what we do and how we do it.
Regular customer satisfaction surveys
Customer satisfaction surveys give important insights about and positive and negative experiences you may have had on the services we provide, so we can improve those services for you and all our customers.
We want to give you various ways you can be involved and give your views. We may contact you in a variety of ways, including; phone, text, email and post. We will never ask you for any private information and all the information you provide will be kept confidential.
We have several customer satisfaction surveys, which we carry out on a regular basis, so you may be asked for your views and experience with:
- Customer service / the contact centre
- Repairs / our contractors
- Anti-social behaviour
- Neighbourhood
- Complaints
- Support Network
- Torus Foundation
- Customer Involvement
- Digital services
- End of tenancy survey
Torus Talk
If you want to get more involved and give your views on our services on a more regular basis, you can join Torus Talk, a closed Facebook Group for Torus customers where you can give your views and complete surveys on a range of different topics like business performance and customer satisfaction, online services and more. It's crucial to helping us test existing services and develop new ones. Find out more about Torus Talk here.
Latest surveys - July 2020
From July, tenants across all three heartlands may be contacted by telephone to complete a survey, following a repair at their home.
The telephone calls will be made by a trusted third party called IFF-Voluntas, who also complete STAR surveys on our behalf, again soon to be rolled out in all three heartlands.
Online survey links will also be sent by email and text, relating to repairs, complaints and ASB. Torus may ask for personal data pertinent to the survey. All data provided will be kept confidential and/or anonymised for the purposes of reporting results.
If tenants wish to opt out of surveys, they need to email surveys@torus.co.uk and they will be removed from the database.