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Catch up with all the latest news from the Torus group

A year in the life of Torus – Annual Report 2019/20

We have now published our Annual Report for 2019/2020, which gives an overview of all we've been doing to provide quality homes, excellent services and develop thriving communities.  

It’s only been 18 months since LMH joined forces with Torus to form a new strong Group and now with nearly 40,000 homes across the North West, including our three heartlands of Warrington, Liverpool and St Helens, it’s been a very busy time. 

The report explains how we invest, manage and monitor our money so we can do even more for you, your family and your neighbourhood. The 2019/20 report is available in the following formats:

  • Torus Annual Report 2019/20 – eMagazine version
    An interactive eMagazine, with additional content – works best on a
    SmartPhone or Tablet:
     
  • Torus Annual Report 2019/20 – PDF version
    For you to read online or download and print your own copy.
     
  • A printed version is available by request for those who are unable to access the report digitally – request yours by calling 0800 678 1894  or emailing info@torus.co.uk by Friday 6 November.
     
  • Printed copies will also be available in our communal areas and supported living schemes for residents. Again, customers who aren’t online can request a printed copy.

The report sets out how we’ve performed in a range of key areas, including; putting tenants at the heart of everything we do, how we provide landlord services including: repairs and specialist housing, investing in homes, keeping you safe, developments and how we ensure value for money.
 

More of what matters to you

Last year, we asked our tenants to thoroughly review our 2018/19 Annual Report and their feedback has helped shaped this year’s report. Their comments revealed that they want to understand more about how we’re tackling anti-social behaviour, complaints and our overall performance. We’ve listened and we hope this annual report includes more about the issues that matter to you and your community. 

Tell us what you think. We’re always looking for ways to improve. So, if you have any suggestions email annualreport@torus.co.uk.
 

Torus Financial Statement 2019/20

Along with the Annual Report, the Torus Financial Statement provides an open and transparent view of what we’ve achieved over the past financial year.  You can download the Torus Group Financial Statement 2019/20 here (pdf)

 

We would like to say a huge thank you to all the fantastic tenants who contributed to our 2019/20 Annual Report. Whether you posed for a photo, allowed us to share your story, or have been working with us to develop and improve our services over the years, your support is much appreciated.