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Rents Information

​​​Your rent is due each week and can be paid in a variety of ways...​

How can I pay my rent?

There are lots of ways to pay your rent, including:​​
  • Direct debit
  • Online payments - via Allpay
  • Telephone payments - Using Your Debit Card
  • Standing order
  • By Post
  • In Person
  • Text
  • Smartphone App

The amount of money we collect in rent directly affects the level of service we can provide. High arrears mean less money for repairs and other essential services. We take a fair but very firm approach to dealing with Tenants who owe rent. Our aim is to give Tenants every opportunity to pay their rent and if they have difficulty we will help. For persistent non-payers who ignore our attempts to assist, we do take action, including court action and ultimately eviction. Help us provide you with a better service by paying your rent charges promptly.

Rent free weeks

Every GGHT tenant is currently entitled to 2 rent free weeks per year.  If you pay by Direct Debit to help you budget we work out your payments by multiplying your weekly rent by 50 (instead of 52 weeks) to give you 2 rent free weeks. 

If you do not pay by Direct Debit and your account IS up to date you are not expected to pay in those rent free weeks.

​If your account is in arrears and you pay via PayPal etc. weekly/fortnightly you are expected to pay within those free weeks (your standard weekly/fortnightly amount). 

The rent free weeks are always Christmas week and the week after.​

Can I get help with my rent?

You may be able to get help towards paying your rent by claiming Housing Benefit. Housing Benefit gives help towards housing costs for people on a low wage or those who receive certain benefits.  

For more information, please contact us. Also, please see our Welfare Reform Section  for information about changes to how housing costs are paid.

How can I check my rent account?

You can set up a My GGHT account and check your rent account on-linethis will show details of all credits and debits on your rent account including insurance premiums, water charges and community alarm charges if applicable.

You can also call us on 01925 452452 and use our automated service.  

What happens if I don't pay my rent?

​​​We want you to enjoy living in your home but it's important to remember that not paying your rent - even once - means that you are breaking the terms of your Tenancy Agreement. You risk losing your home if you don’t pay your rent, find out more about what happens if you can't or don't pay your rent here.