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Repairs - Compensation and Quality

gght operative sealing a kitchen worktopWe expect the work in your home to be carried out without causing unnecessary disruption or nuisance.  

To check the quality of the work, we carry out inspections on a number of completed repairs.  This is to make sure the work has been done properly.  

If any damage is caused while work is being done in your home, you must let us know immediately.  We also rely on you to let us know if you are happy with the work carried out.  

If you are not happy with work that has been carried out we have a Complaints and Compensation Policy (pdf) for ser​vice failure.​