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Aids and Adaptations

house with a built on rampAids and adaptations are changes to your home to help anyone whose disability limits their daily activity. You can apply for yourself or on behalf of anyone in your household who has a medical condition or physical disability which limits their daily activities.  

What are aids and adaptations?

Aids and adaptations are changes to your home to help anyone whose disability limits their daily activity.

Who can apply?

You can apply for yourself or on behalf of anyone in your household who has a medical condition or physical disability which limits their daily activities.

How do I apply?

Contact GGDirect and a Customer Service Advisor will fill in a referral form on your behalf and send it to an occupational therapist, who will then assess what work needs to be done to your home.

If your aid or adaptation is small and does not need to be assessed by an occupational therapist, the customer service advisor will order the work straight to the contractor, who will carry out the work within 40 working days. This type of work includes:
  • securing grab rails which have come loose
  • removing the outside door cill so the doorway is level with the ground
  • repairing showers
  • replacing shower seats
  • fixing stair rails
  • supplying and fitting lever taps
  • fitting extra power points for Careline
  • putting up security lights
  • fitting key safes.

Accordion Description
The occupational therapist will assess which aids and adaptations you need, and recommend what work we should carry out. We will put all recommendations into the following categories.

Minor adaptations - which include the following:
  • Building small access ramps and steps
  • Positioning grab rails
  • Fitting a shower over the bath
  • Fitting drop-down rails
  • Fitting stairlifts
  • Replacing a bath with a low-level shower in a bungalow or ground floor flat

We use this category in cases where there is a high risk of injury if the work is not done. We also use it to prevent delays when someone comes out of hospital.

We also use this category when you cannot use the existing bathing facilities because of your medical condition (for example, epilepsy and skin conditions).

Major adaptations
If you need major adaptations, we will carry out a ‘suitability and needs’ assessment. This is to make sure your home can be adapted to suit you, or to see whether it should be more suitable to find you other accommodation.  Major adaptations include the following.
  • Widening doors
  • Raising or lowering kitchen units to suit wheelchair users
  • Replacing a bath or low-level shower with a level access shower
  • Redesigning your kitchen
  • Providing more space so a wheelchair can move around easily
  • Providing safe areas
  • Strengthening a ceiling hoist
  • Providing slip-resistant flooring

We aim to complete this work within eight weeks.

Structural adaptations
  • Structural alterations include the following (this is not a full list).
  • Extending your home to provide a bathroom, toilet or bedroom
  • Fitting a ceiling hoist
  • Removal of internal walls

If structural alterations are needed, we will carry out a ‘suitability and needs’ assessment. We will give the work a priority and a date we aim to do the work by.

Priority 1 – We will do the work within five working days
Priority 2 – We will do the work within eight weeks
Priority 3 – We will do the work if funding is available.

We will send you a letter telling you who will be responsible for carrying out the work and how long the work should take. If possible, we will make an appointment for the work to be carried out and we will include this in the letter.
​You may need other equipment to be able to use the adaptation. The WBC's Community Services Department will provide any equipment either at the time of the assessment or when the adaptation is completed.
There are some adaptations which we will refuse to carry out unless there is funding available. These include:
  • Providing power points for charging a buggy.
  • Building a buggy store.
  • Making changes to tarmacked areas and crossovers, including lowering the kerb.
  • Moving electrical sockets.
  • Lifts from one floor to another.
  • When a tenant moves from an adapted property (subject to reasons for the move).

If we have carried out a ‘suitability and needs’ assessment, we will refuse your request for an adaptation if:
  • Your home is not suitable for the adaptation you need.
  • There is a more suitable property available that could be adapted.
  • There is a property available which is already adapted for your needs.
  • If you have applied to buy your home under the right to buy/right to acquire scheme.
We will only put your rent up if we have made your home bigger or increased the number of rooms.  We will make a service charge if your adaptations need to be maintained, for example, stairlifts. You may be able to get Housing Benefit to help you with this.
We will use selection of appropriate materials to ensure the primary requirement that the aid and adaptation is effectin e.g. provides access, but we will also select products and materials that provide good value for money, so that we can deliver this service to as many customers as possible.
We will deal with any appeals or complaints about adaptations in line with our Complaints Policy and Procedure (pdf).