To protect you and prevent the spread of coronavirus, we will only respond to emergency and urgent repairs until further notice. You can no longer report repairs online. Please phone with emergency/urgent repairs only. Thanks for your patience. Find out more about repairs and Torus services here.  

Repairs & Online Services

What are online services?


Managing your home just got a whole lot easier because now you can do it on the go.

Our online services put all your information at your fingertips.

  • You can view your latest rent statement and all your current payments
  • You can report and schedule repairs
  • You can pay safely and securely
  • You can set up a Direct Debit
  • And you can change or update your personal details

Better still you can do it all without ever picking up the phone!

All you need to do is activate your account using your tenancy reference number (you’ll find this on your tenancy agreement).

Can’t remember your tenancy reference number? Don’t worry, you can request it here: Request Tenancy Reference

More and more customers manage their homes online because it’s quick, simple and convenient. Isn’t it time you did too?


Check mark in a speech bubble

Benefits & Money Advice

House with speech bubble containing a question mark

Rent & Payments

Adjustable wrench with an exclamation mark

Repairs & Online Services

House with heart in the middle

Our homes