OCTOBER: Due to an extremely high level of calls to our 0800 number you may have trouble getting through. If not an emergency, please email info@torus.co.uk, use your online account or possibly call another day. Apologies for any inconvenience.

COVID-19 (2021): Keep updated on services here. Thank you.  

Repairs & Online Services

What are online services?


Managing your home just got a whole lot easier because now you can do it on the go.

Our online services put all your information at your fingertips.

  • You can view your latest rent statement and all your current payments
  • You can report and schedule repairs
  • You can pay safely and securely
  • You can set up a Direct Debit
  • And you can change or update your personal details

Better still you can do it all without ever picking up the phone!

All you need to do is activate your account using your tenancy reference number (you’ll find this on your tenancy agreement).

Can’t remember your tenancy reference number? Don’t worry, you can request it here: Request Tenancy Reference

More and more customers manage their homes online because it’s quick, simple and convenient. Isn’t it time you did too?


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Benefits & Money Advice

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Rent & Payments

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Repairs & Online Services

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