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Repairs & Online Services

How do I re-arrange my gas servicing appointment?

Every 12 months we are legally obliged to check the safety of the gas appliances and gas supply in our homes.

It usually takes around 30 minutes. Not only does your annual gas service make sure that everything’s running efficiently, it helps keep you safe because any leaks faults or potential dangers can be quickly identified and dealt with.  We can still carry out the check even if you have no gas credit, or if your gas is capped as we still need access to make sure it is safe.  

We will always write to you ahead of the date of your gas service. So, if your appointment isn’t convenient you have plenty of time to let us know.

If, for whatever reason, you need to rearrange the date or time of your gas appointment you can:

Please try to let us know ahead of the date of your original appointment so that we don’t turn up as planned.

Remember your annual gas safety check helps to keep you, your family and your neighbours safe.  If you allow us access to carry out your gas safety check first time, you will be entered into a prize draw to win £100 of Love to Shop vouchers.  

Failure to allow access to your home for your gas safety check is a breach of your tenancy and can result in us being forced into taking legal action, where you could incur court costs in excess of £1,000, lose your home or even go to prison.

Unless access is granted, you may also NOT be included in any improvement programmes to your home.


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