To protect you and prevent the spread of coronavirus, we will only respond to emergency and urgent repairs until further notice. You can no longer report repairs online. Please phone with emergency/urgent repairs only. Thanks for your patience. Find out more about repairs and Torus services here.  

Repairs & Online Services

How do I get my Tenancy Reference Number?

You will need your Tenancy Reference number to register for our online services.

You’ll find it at the top of your Tenancy Agreement.

If you can’t find your Tenancy Agreement, please complete the Tenancy Reference Request form, and we’ll send you your Tenancy Reference number.



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Repairs & Online Services

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