ONLINE SERVICES DOWN FROM 23 SEPT, 4PM:  We are upgrading our online services portal, you will not be able to access your online account until the morning of Tuesday 28th September. All our other services remain unaffected.

Due to the system upgrade, we are only able to take Emergency Repairs (something which could seriously damage your health or property), which you can report by calling 0800 678 1894 or emailing info@torus.co.uk.

Apologies for any inconvenience.

Rent and Payments

Why can't I see my rent payments in my account?

 

When you make a payment this is usually reflected in your rent account in a day or so.

However, we’re experiencing a technical issue that means payments are taking much longer to show up in your account.

 

What can I do?

It’s important to continue paying as usual.

 

How do I know the money is in my account?

If the payment has left your bank account, we will have received it.

 

What not to do

Please don’t try to cancel the payment.

We know it might be frustrating but we want to reassure you that if the money has left your bank account we will have received it.

 

We’re really sorry that this has happened and we’re working as fast as we can to sort things out.

If any payments you’ve made haven’t shown within 2 weeks, please email: rent.officers@wearetorus.co.uk

 

 

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