ONLINE SERVICES DOWN FROM 23 SEPT, 4PM:  We are upgrading our online services portal, you will not be able to access your online account until the morning of Tuesday 28th September. All our other services remain unaffected.

Due to the system upgrade, we are only able to take Emergency Repairs (something which could seriously damage your health or property), which you can report by calling 0800 678 1894 or emailing

Apologies for any inconvenience.

Rent and Payments

When are the non-collectable weeks?


Depending on your tenancy, your rent may be calculated over 50 weeks.

This means that if your rent account is clear and you are up to date with your payments in December, you *may enjoy two weeks without paying. This is usually the last two weeks of December. We call these the non-collectable weeks.

For 2020 the non-collectable weeks are the weeks commencing 21st and 28th December.

Remember, rent is paid in advance, so your rent account must be at least one week in credit to benefit from the non-collectable weeks.

If your account is in arrears you must continue to pay your rent as usual.

What if I pay by Direct Debit?

If you pay by Direct Debit, your 50 week rent charge is spread out over 12 equal payments so the non-collectible weeks do not apply.

*Please note that tenancies vary across Torus, so non-collectable weeks does not apply to all customers, including for new tenants from 31 March 2020.  If you are in doubt please check your tenancy agreements or contact us to confirm.


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