ONLINE SERVICES DOWN FROM 23 SEPT, 4PM:  We are upgrading our online services portal, you will not be able to access your online account until the morning of Tuesday 28th September. All our other services remain unaffected.

Due to the system upgrade, we are only able to take Emergency Repairs (something which could seriously damage your health or property), which you can report by calling 0800 678 1894 or emailing

Apologies for any inconvenience.

Rent and Payments

What if I can't pay?

Sometimes even the most organised people fall behind in their rent payments. If this happens there are two things you can do:

1. Let us know you're having trouble paying

2. Pay more next time your rent is due

It's really important you get in touch as early as possible to discuss any problems. After all, if we don't know we can't help.

What to do if you fall behind

  • Paying a little extra, even just £5 a week, will make s difference and shows you want to clear what you owe
  • For bigger arrears we can arrange a payment plan. This takes into account your income and all your outgoings. We'll make sure that any extra you pay is manageable

We can also put you in touch with our money advice team. They can check you're claiming the right benefits. there may even be some you're entitled to but not aware of.

What not to do

  • Don't ignore the problem
  • Don't ignore our letters, emails or phone calls
  • Don't borrow money from door-to-door pay day lenders. This could make things worse

We'll always do our best to help but you need to work with us to resolve the situation and remove the debt. If you don't we could take court action to evict you.

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Benefits & Money Advice

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Rent & Payments

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Repairs & Online Services

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