COVID-19 (2021): We are still experiencing a high demand so might not respond as quickly as you're used to.  Keep updated on our services during Covid and lockdown here. Thanks for your patience.  

How do I report anti-social behaviour?

The Noise App

Are you having issues with noise?

Torus are now using 'The Noise App', which lets you record audio for up to 30 seconds at a time on your Smartphone, this recording will then be sent instantly to our Safer Estates and Neighbourhood Teams for review.

As well as recording the noise, you can also enter details about the nature of the disturbance. This can then be easily shared with us to support your complaint. 

The audio clips are unlikely to be enough on their own to determine if the noise is a statutory nuisance.  However, they can be very helpful in deciding your priority level and helping your complaint progress quickly.  

IMPORTANT: YOU MUST ALSO CONTACT US DIRECTLY TO LOG AN ASB COMPLAINT TO GO WITH YOUR NOISE REPORTS.  USING THE APP ALONE WILL NOT RESULT IN ACTION BEING TAKEN.
 

Create your own account

Step 1: Download the app
The Noise App is simple to use and free to download. You can download ‘The Noise App’ for free from the App Store for iPhone and the Google Play Store for Android phones. It will work on any iPhone (minimum iOS 9.1) or Android (minimum 4.4, KitKat) handset.

•    The noise app for Android 
•    The noise app for iPhone 

Before using the app, you must read the terms and conditions and agree to them.  More information about how we manage your personal data can be found on our privacy notice. [link to privacy page]

Step 2: Create your account and choose the Service Provider Torus Housing to investigate your noise nuisance reports.  You will need an email address to verify the account.

Step 3: To report noise nuisance simply hold the icon, make a 30-second recording of the noise, complete a form and submit your report online.

Step 4: Await response – your report will be sent directly to us and we will be in touch to advise how your case will proceed.
 

Reporting Anti-social Behaviour (ASB) & noise nuisance

If you need to report an instance of ASB it’s important that you provide us with as much information as possible so we can prove that there has been a breach of tenancy agreement or a general disturbance to the community.

Each case is treated on its merits and the officer assigned to your case will discuss an action plan to hopefully resolve matters.

Find out how to report ASB here.

Walkthrough video 


Find out more at: www.thenoiseapp.com

Please ensure that you read the terms and conditions fully before agreeing as it will affect your case if there are any legal proceedings.

Check mark in a speech bubble

Benefits & Money Advice

House with speech bubble containing a question mark

Rent & Payments

Adjustable wrench with an exclamation mark

Repairs & Online Services

House with heart in the middle

Our homes