ONLINE SERVICES DOWN FROM 23 SEPT, 4PM:  We are upgrading our online services portal, you will not be able to access your online account until the morning of Tuesday 28th September. All our other services remain unaffected.

Due to the system upgrade, we are only able to take Emergency Repairs (something which could seriously damage your health or property), which you can report by calling 0800 678 1894 or emailing info@torus.co.uk.

Apologies for any inconvenience.

Got a question? We're here to help

Welcome to our Help Centre. A fast and easy way to find answers, advice and information. Search by question, keyword, topic or by trending searches from other customers. Whatever you're looking for, it's all here and all at your fingertips.

Why not search by topic?
Check mark in a speech bubble

Benefits & Money Advice

House with a pound coin resting on it's edge beside it

Rent & Payments

Adjustable wrench with an exclamation mark

Repairs & Online Services

House with heart in the middle

Our homes

Why not manage your home online?

Opening an online account is the quickest, easiest way to manage your home, 24/7, via mobile, tablet or PC.