- Home
- Customer Area
- Planned improvements
COVID-19 (2021): We are still experiencing a high demand so might not respond as quickly as you're used to. Keep updated on our services during Covid and lockdown here. Thanks for your patience.
Planned improvements
To keep our homes and the people who live in them safe, all our properties are inspected and checked on a regular basis. As our homes get older certain things may need replacing or updating. These works, or planned improvements, are scheduled each year
- 1. Improving your home
- Kitchens and bathrooms
- Boilers and heating systems
- Windows, doors and roofs
- External painting
- And much more
- 2. Essential Checks
- 3. Gas Servicing
- Check boilers, flues, pipework, smoke and carbon monoxide alarms
- Do a visual inspection of any gas cooker. Servicing of a gas cooker is your responsibility since it belongs to you
- Show you where the gas meter is and how to turn off the gas in an emergency
- Record the safety checks we make and leave you a copy
- Turn off gas supply at the meter
- Open windows and doors
- Put out any naked flames
- Keep away from the affected area
- Do not use electrical switches
- Call the National Gas Emergency Service on 0800 111 999
Keeping our homes safe and cosy
Every year we look at the age and condition of our properties and put together a programme of major replacements or repairs.
These can include:
Each of these items has a typical life cycle. The table below gives you an idea of when we might replace them.
| Item | Life cycle |
|---|---|
| Windows | 30 years |
| Doors | 30 years |
| Kitchens | 20 years |
| Bathrooms | 30 years |
| Boilers | 18 years |
| Radiators | 36 years |
| Rewiring | 30 years |
| Rainwater goods | 30 years |
| Roof | 75 years |
| External painting | 8 years |
If we’re planning improvements in your area we’ll let you know well in advance and try to fit in with your work and family commitments.
We know major repairs can be a big upheaval but it’s worth it in the end.
If you don’t let us make essential property checks, we won’t carry out any planned repairs to your property. Work would be suspended until you let us complete our property condition surveys.
Keeping your home secure and warm is a big priority for us
But it’s even more important that your home is safe to live in.
The regular checks and surveys we make alert us to any potential problems that might arise. They don’t take long and appointments can be made to suit you.
Checks include:
| Type | Frequency | Duration |
|---|---|---|
| Gas Safety Check | Annual | 30 mins |
| Property Condition Check | 5 yearly | 30 mins |
| Electrical Safety Check | 5 yearly | Up to 2hrs |
| Asbestos Safety Survey | 5 yearly | 30 mins |
| Energy Performance Survey | 5 yearly | Up to 1.5hrs |
| Water System Safety Check | 1.5hrs |
Not only do these checks help keep you and your family safe, they let us know when things need improving. They’re also a condition of your tenancy agreement.
Not letting us in to make these essential surveys might mean you miss out on property improvements and updates.
Faulty gas appliances can put lives in danger
That’s why we service and check all the gas appliances in our properties every year. More than that, it’s our legal obligation as a landlord.
A typical gas safety inspection takes no longer than 30 minutes but it could save your life.
During an inspection we’ll:
If you don’t let us carry out the gas inspection we make take you to court. This could result in you paying court charges of £400.
What to do if you smell gas or fumes
Keeping our homes safe and cosy
Every year we look at the age and condition of our properties and put together a programme of major replacements or repairs.
These can include:
- Kitchens and bathrooms
- Boilers and heating systems
- Windows, doors and roofs
- External painting
- And much more
Each of these items has a typical life cycle. The table below gives you an idea of when we might replace them.
| Item | Life cycle |
|---|---|
| Windows | 30 years |
| Doors | 30 years |
| Kitchens | 20 years |
| Bathrooms | 30 years |
| Boilers | 18 years |
| Radiators | 36 years |
| Rewiring | 30 years |
| Rainwater goods | 30 years |
| Roof | 75 years |
| External painting | 8 years |
If we’re planning improvements in your area we’ll let you know well in advance and try to fit in with your work and family commitments.
We know major repairs can be a big upheaval but it’s worth it in the end.
If you don’t let us make essential property checks, we won’t carry out any planned repairs to your property. Work would be suspended until you let us complete our property condition surveys.
Keeping your home secure and warm is a big priority for us
But it’s even more important that your home is safe to live in.
The regular checks and surveys we make alert us to any potential problems that might arise. They don’t take long and appointments can be made to suit you.
Checks include:
| Type | Frequency | Duration |
|---|---|---|
| Gas Safety Check | Annual | 30 mins |
| Property Condition Check | 5 yearly | 30 mins |
| Electrical Safety Check | 5 yearly | Up to 2hrs |
| Asbestos Safety Survey | 5 yearly | 30 mins |
| Energy Performance Survey | 5 yearly | Up to 1.5hrs |
| Water System Safety Check | 1.5hrs |
Not only do these checks help keep you and your family safe, they let us know when things need improving. They’re also a condition of your tenancy agreement.
Not letting us in to make these essential surveys might mean you miss out on property improvements and updates.
Faulty gas appliances can put lives in danger
That’s why we service and check all the gas appliances in our properties every year. More than that, it’s our legal obligation as a landlord.
A typical gas safety inspection takes no longer than 30 minutes but it could save your life.
During an inspection we’ll:
- Check boilers, flues, pipework, smoke and carbon monoxide alarms
- Do a visual inspection of any gas cooker. Servicing of a gas cooker is your responsibility since it belongs to you
- Show you where the gas meter is and how to turn off the gas in an emergency
- Record the safety checks we make and leave you a copy
If you don’t let us carry out the gas inspection we make take you to court. This could result in you paying court charges of £400.
What to do if you smell gas or fumes
- Turn off gas supply at the meter
- Open windows and doors
- Put out any naked flames
- Keep away from the affected area
- Do not use electrical switches
- Call the National Gas Emergency Service on 0800 111 999