- Home
- Customer Area
- Your rent
To protect you and prevent the spread of coronavirus, we will only respond to emergency and urgent repairs until further notice. You can no longer report repairs online. Please phone with emergency/urgent repairs only. Thanks for your patience. Find out more about repairs and Torus services here.
My rent
Everyone has bills to pay but your rent should be your priority. There are lots of ways to pay however most customers choose Direct Debit so they never fall behind and never miss a payment
- 1. About your rent
- Ask your local authority to pay your Housing Benefit directly to us
- Any help towards housing costs will be paid to you so you’re responsible for paying your rent
- Most Universal Credit customers set up a Direct Debit payment for the day they receive their Universal Credit payment
- 1st Prize £1,000
- 2nd Prize £500
- 3rd Prize £250
- 2. Paying your rent
- 3. What happens if I don't pay?
- Telephone
- Text
- Letter
- In person at your home (in certain circumstances)
Don't fall behind
Of all your bills your rent is the most important so we’ve made sure there are lots of ways to pay it.
You can pay your rent weekly, fortnightly or monthly - but it must be paid in advance.
The easiest way to keep an eye on your rent is with an online account. Check your balance, view your payment history, make a payment and report repairs 24 hours a day, 365 days a year.
You can keep track of your account by text too. Simply text the word 'balance' to 07520 660 235 to receive your latest rent balance.
What if I’m on Housing Benefit or Universal Credit?
It’s up to you to make sure that your claim is accurate and up to date.
You are responsible for any debt that builds up if you don’t maintain your claim.
If you're claiming Housing Benefit:
If you're claiming Universal Credit:
Sign up to pay your rent by Direct Debit and you’ll automatically be entered into our special prize draw* Every quarter all customers who have paid their rent by Direct Debit for six consecutive months will be entered into a prize draw to win prizes of
Once it is set up you’ll never need to remember to make a rent payment again. Set up a direct debit online or call 01925 452452.
*Prize draw rules are available on request.
Pay by Direct Debit
There are lots of ways to pay your rent
Pay by Direct Debit
Most customers pay rent by Direct Debit because it’s straightforward, secure and means you never fall behind in your payments.
Payments will be taken weekly from your bank account on a date that suits you.
Alternatively, we offer a choice of other ways to pay below. Whichever method you choose, it's important you pay your rent on time, every time or you risk losing your home.
Pay Online
Pay quickly, conveniently and securely on our website. Just click make a payment on our homepage and follow the instructions.
Payzone and Post Office
Using the barcode on your rent letter, you can make payments by cash or debit card at any Post Office or shop displaying the Payzone logo.
If you don’t have a barcode let us know and we’ll send you one.
Direct from Housing Benefit
If you receive full or part payment of your rent from Housing Benefit, you can ask for this to be paid directly to us.
If there’s a shortfall, you must make arrangements to pay the remainder to us yourself using any of the other ways to pay on this page.
Universal Credit
If you get Universal Credit, any money you receive towards your rent will be paid directly to you, so you’ll be responsible for paying us. Many Universal Credit customers set up a Direct Debit payment for the day they receive their Universal Credit payment.
What happens if I don't pay?
You risk losing your home if you don't pay your rent.
We want you to enjoy living in your home but not paying your rent - even once - means that you’re breaking the terms of your Tenancy Agreement. If you miss a payment, we’ll take immediate action and will contact you by:
We do this to make you aware of the situation and so we can help you take steps to pay off your arrears. If we don’t hear from you, and you don’t respond to any of our attempts to contact you, then we will start legal action.
This can lead to a court application to take possession of your home which isn’t what we want to happen. You will have to pay any legal costs. Legal action of this sort may also affect your ability to get credit or a loan.
Don't fall behind
Of all your bills your rent is the most important so we’ve made sure there are lots of ways to pay it.
You can pay your rent weekly, fortnightly or monthly - but it must be paid in advance.
The easiest way to keep an eye on your rent is with an online account. Check your balance, view your payment history, make a payment and report repairs 24 hours a day, 365 days a year.
You can keep track of your account by text too. Simply text the word 'balance' to 07520 660 235 to receive your latest rent balance.
What if I’m on Housing Benefit or Universal Credit?
It’s up to you to make sure that your claim is accurate and up to date.
You are responsible for any debt that builds up if you don’t maintain your claim.
If you're claiming Housing Benefit:
- Ask your local authority to pay your Housing Benefit directly to us
If you're claiming Universal Credit:
- Any help towards housing costs will be paid to you so you’re responsible for paying your rent
- Most Universal Credit customers set up a Direct Debit payment for the day they receive their Universal Credit payment
Sign up to pay your rent by Direct Debit and you’ll automatically be entered into our special prize draw* Every quarter all customers who have paid their rent by Direct Debit for six consecutive months will be entered into a prize draw to win prizes of
- 1st Prize £1,000
- 2nd Prize £500
- 3rd Prize £250
Once it is set up you’ll never need to remember to make a rent payment again. Set up a direct debit online or call 01925 452452.
*Prize draw rules are available on request.
Pay by Direct Debit
There are lots of ways to pay your rent
Pay by Direct Debit
Most customers pay rent by Direct Debit because it’s straightforward, secure and means you never fall behind in your payments.
Payments will be taken weekly from your bank account on a date that suits you.
Alternatively, we offer a choice of other ways to pay below. Whichever method you choose, it's important you pay your rent on time, every time or you risk losing your home.
Pay Online
Pay quickly, conveniently and securely on our website. Just click make a payment on our homepage and follow the instructions.
Payzone and Post Office
Using the barcode on your rent letter, you can make payments by cash or debit card at any Post Office or shop displaying the Payzone logo.
If you don’t have a barcode let us know and we’ll send you one.
Direct from Housing Benefit
If you receive full or part payment of your rent from Housing Benefit, you can ask for this to be paid directly to us.
If there’s a shortfall, you must make arrangements to pay the remainder to us yourself using any of the other ways to pay on this page.
Universal Credit
If you get Universal Credit, any money you receive towards your rent will be paid directly to you, so you’ll be responsible for paying us. Many Universal Credit customers set up a Direct Debit payment for the day they receive their Universal Credit payment.
What happens if I don't pay?
You risk losing your home if you don't pay your rent.
We want you to enjoy living in your home but not paying your rent - even once - means that you’re breaking the terms of your Tenancy Agreement. If you miss a payment, we’ll take immediate action and will contact you by:
- Telephone
- Text
- Letter
- In person at your home (in certain circumstances)
We do this to make you aware of the situation and so we can help you take steps to pay off your arrears. If we don’t hear from you, and you don’t respond to any of our attempts to contact you, then we will start legal action.
This can lead to a court application to take possession of your home which isn’t what we want to happen. You will have to pay any legal costs. Legal action of this sort may also affect your ability to get credit or a loan.