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OCTOBER: Due to an extremely high level of calls to our 0800 number you may have trouble getting through. If not an emergency, please email info@torus.co.uk, use your online account or possibly call another day. Apologies for any inconvenience.
COVID-19 (2021): Keep updated on services here. Thank you.
My rent
Everyone has bills to pay but your rent should be your priority. There are lots of ways to pay however most customers choose Direct Debit so they never fall behind and never miss a payment
- 1. About your rent
- Ask your local authority to pay your Housing Benefit directly to us
- Any help towards housing costs will be paid to you so you’re responsible for paying your rent
- Most Universal Credit customers set up a Direct Debit payment for the day they receive their Universal Credit payment
- 1st Prize £1,000
- 2nd Prize £500
- 3rd Prize £250
- 2. Paying your rent
- 3. What happens if I don't pay?
- Telephone
- Text
- Letter
- In person at your home (in certain circumstances)
Don't fall behind
Of all your bills your rent is the most important so we’ve made sure there are lots of ways to pay it.
You can pay your rent weekly, fortnightly or monthly - but it must be paid in advance.
The easiest way to keep an eye on your rent is with an online account. Check your balance, view your payment history, make a payment and report repairs 24 hours a day, 365 days a year.
You can keep track of your account by text too. Simply text the word 'balance' to 07520 660 235 to receive your latest rent balance.
What if I’m on Housing Benefit or Universal Credit?
It’s up to you to make sure that your claim is accurate and up to date.
You are responsible for any debt that builds up if you don’t maintain your claim.
If you're claiming Housing Benefit:
If you're claiming Universal Credit:
Pay your rent by Direct Debit and you could win £1,000
Sign up to pay your rent by Direct Debit and you’ll automatically be entered into our special prize draw* Every quarter all customers who have paid their rent by Direct Debit for six consecutive months will be entered into a prize draw to win prizes of
Once it is set up you’ll never need to remember to make a rent payment again. Set up a direct debit online or call 0800 678 1894.
Pay by Direct DebitThere are lots of ways to pay your rent
Pay by Direct Debit
Most customers pay rent by Direct Debit because it’s straightforward, secure and means you never fall behind in your payments.
Payments will be taken monthly or weekly from your bank account on a date that suits you.
Alternatively, we offer a choice of other ways to pay below. Whichever method you choose, it's important you pay your rent on time, every time or you risk losing your home.
Paying by Debit or Credit Card Online
Pay quickly, conveniently and securely on our website without logging into your tenant account, through our SECURE PAYMENT SITE.
Just click ‘make a payment’ on our homepage and follow the instructions.
Your Online Account
You can pay direct via the My Account service, just click ‘My Account/Register’ at the top of the page.
If you are not registered, then you can sign up now for an Online Account, where you can access to your rent account, repair history, to update your personal details and more.
PayPoint and Post Office
NEW Torus PayPoint Rent Payment Card:
If you have Torus rent payment card (new ones sent out January 2021) you can make rent payments free of charge at any Post Office or PayPoint outlet. With over 28,000 locations across the UK, there are lots of places to choose from, you can find your nearest one here: https://consumer.PayPoint.com/
Please note we switched from Payzone to PayPoint from 1 February 2021 – please dispose of your old payment card and use the new card provided. Payments made on the old rent card from 1 February 2021. will not be credited to your rent account.
If you have not been sent a card and would like one, please call 0800 678 1894 or email info@torus.co.uk.
NEW Barcoded Letters:
Using the barcode on your rent letter, you can make payments by cash or debit card at any Post Office or shop displaying the PayPoint logo. If you don’t have a barcoded letter let us know and we’ll send you one.
NEW Automated Telephone Payments
You can make a credit or debit card payment 24 hours a day, 7 days a week on 0800 678 1894 (from 1 February 2021).
If you are a Torus Warrington tenant, you will need to enter your 8-10 digit tenancy reference number.
If you are a Leaseholder, you will need to enter your leasehold number.
If you do not have these please contact 0800 678 1894 or email info@torus.co.uk.
Using our automated system will take you through to our secure payment line, where you will be charged at 7p per minute for your call plus your phone company's access charge.
New Rent Payment Facility – Recurring Card Payment
Torus is offering you an additional way to make a rent / arrears payment from a Debit card.
A recurring card payment can be set up, with your permission, to take an agreed regular payment from your Debit card. It is not the same as a standing order or Direct Debit, which use your current account details, not your card information.
It is a flexible way to make a payment. The payment will only be taken from the Debit card if the money is in the account to cover the payment.
The payment is taken automatically which will ensure that providing the money is in your account you will not fall behind with your rent payments.
To find out more contact the Rents Team or speak to your Rents Officer, please call 0800 678 1894 or email info@torus.co.uk.
Direct from Housing Benefit
If you receive full or part payment of your rent from Housing Benefit, you can ask for this to be paid directly to us.
If there’s a shortfall, you must make arrangements to pay the remainder to us yourself using any of the other ways to pay on this page.
Universal Credit
If you get Universal Credit, any money you receive towards your rent will be paid directly to you, so you’ll be responsible for paying us.
Many Universal Credit customers set up a Direct Debit payment for the day they receive their Universal Credit payment.
What happens if I don't pay?
You risk losing your home if you don't pay your rent.
We want you to enjoy living in your home but not paying your rent - even once - means that you’re breaking the terms of your Tenancy Agreement. If you miss a payment, we’ll take immediate action and will contact you by:
We do this to make you aware of the situation and so we can help you take steps to pay off your arrears. If we don’t hear from you, and you don’t respond to any of our attempts to contact you, then we will start legal action.
This can lead to a court application to take possession of your home which isn’t what we want to happen. You will have to pay any legal costs. Legal action of this sort may also affect your ability to get credit or a loan.
Don't fall behind
Of all your bills your rent is the most important so we’ve made sure there are lots of ways to pay it.
You can pay your rent weekly, fortnightly or monthly - but it must be paid in advance.
The easiest way to keep an eye on your rent is with an online account. Check your balance, view your payment history, make a payment and report repairs 24 hours a day, 365 days a year.
You can keep track of your account by text too. Simply text the word 'balance' to 07520 660 235 to receive your latest rent balance.
What if I’m on Housing Benefit or Universal Credit?
It’s up to you to make sure that your claim is accurate and up to date.
You are responsible for any debt that builds up if you don’t maintain your claim.
If you're claiming Housing Benefit:
- Ask your local authority to pay your Housing Benefit directly to us
If you're claiming Universal Credit:
- Any help towards housing costs will be paid to you so you’re responsible for paying your rent
- Most Universal Credit customers set up a Direct Debit payment for the day they receive their Universal Credit payment
Pay your rent by Direct Debit and you could win £1,000
Sign up to pay your rent by Direct Debit and you’ll automatically be entered into our special prize draw* Every quarter all customers who have paid their rent by Direct Debit for six consecutive months will be entered into a prize draw to win prizes of
- 1st Prize £1,000
- 2nd Prize £500
- 3rd Prize £250
Once it is set up you’ll never need to remember to make a rent payment again. Set up a direct debit online or call 0800 678 1894.
Pay by Direct DebitThere are lots of ways to pay your rent
Pay by Direct Debit
Most customers pay rent by Direct Debit because it’s straightforward, secure and means you never fall behind in your payments.
Payments will be taken monthly or weekly from your bank account on a date that suits you.
Alternatively, we offer a choice of other ways to pay below. Whichever method you choose, it's important you pay your rent on time, every time or you risk losing your home.
Paying by Debit or Credit Card Online
Pay quickly, conveniently and securely on our website without logging into your tenant account, through our SECURE PAYMENT SITE.
Just click ‘make a payment’ on our homepage and follow the instructions.
Your Online Account
You can pay direct via the My Account service, just click ‘My Account/Register’ at the top of the page.
If you are not registered, then you can sign up now for an Online Account, where you can access to your rent account, repair history, to update your personal details and more.
PayPoint and Post Office
NEW Torus PayPoint Rent Payment Card:
If you have Torus rent payment card (new ones sent out January 2021) you can make rent payments free of charge at any Post Office or PayPoint outlet. With over 28,000 locations across the UK, there are lots of places to choose from, you can find your nearest one here: https://consumer.PayPoint.com/
Please note we switched from Payzone to PayPoint from 1 February 2021 – please dispose of your old payment card and use the new card provided. Payments made on the old rent card from 1 February 2021. will not be credited to your rent account.
If you have not been sent a card and would like one, please call 0800 678 1894 or email info@torus.co.uk.
NEW Barcoded Letters:
Using the barcode on your rent letter, you can make payments by cash or debit card at any Post Office or shop displaying the PayPoint logo. If you don’t have a barcoded letter let us know and we’ll send you one.
NEW Automated Telephone Payments
You can make a credit or debit card payment 24 hours a day, 7 days a week on 0800 678 1894 (from 1 February 2021).
If you are a Torus Warrington tenant, you will need to enter your 8-10 digit tenancy reference number.
If you are a Leaseholder, you will need to enter your leasehold number.
If you do not have these please contact 0800 678 1894 or email info@torus.co.uk.
Using our automated system will take you through to our secure payment line, where you will be charged at 7p per minute for your call plus your phone company's access charge.
New Rent Payment Facility – Recurring Card Payment
Torus is offering you an additional way to make a rent / arrears payment from a Debit card.
A recurring card payment can be set up, with your permission, to take an agreed regular payment from your Debit card. It is not the same as a standing order or Direct Debit, which use your current account details, not your card information.
It is a flexible way to make a payment. The payment will only be taken from the Debit card if the money is in the account to cover the payment.
The payment is taken automatically which will ensure that providing the money is in your account you will not fall behind with your rent payments.
To find out more contact the Rents Team or speak to your Rents Officer, please call 0800 678 1894 or email info@torus.co.uk.
Direct from Housing Benefit
If you receive full or part payment of your rent from Housing Benefit, you can ask for this to be paid directly to us.
If there’s a shortfall, you must make arrangements to pay the remainder to us yourself using any of the other ways to pay on this page.
Universal Credit
If you get Universal Credit, any money you receive towards your rent will be paid directly to you, so you’ll be responsible for paying us.
Many Universal Credit customers set up a Direct Debit payment for the day they receive their Universal Credit payment.
What happens if I don't pay?
You risk losing your home if you don't pay your rent.
We want you to enjoy living in your home but not paying your rent - even once - means that you’re breaking the terms of your Tenancy Agreement. If you miss a payment, we’ll take immediate action and will contact you by:
- Telephone
- Text
- Letter
- In person at your home (in certain circumstances)
We do this to make you aware of the situation and so we can help you take steps to pay off your arrears. If we don’t hear from you, and you don’t respond to any of our attempts to contact you, then we will start legal action.
This can lead to a court application to take possession of your home which isn’t what we want to happen. You will have to pay any legal costs. Legal action of this sort may also affect your ability to get credit or a loan.