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- Keeping your home safe
Home safety
Making sure your home is safe and warm is a priority for us. Here are some of the ways we do this
- 1. Gas safety
- Turn off gas supply at the meter
- Open windows and doors
- Put out any naked flames
- Keep away from the affected area
- Do not use electrical switches
- Call the National Gas Emergency Service on 0800 111 999
- 2. Fire safety
- Keeping exists free from clutter
- Don't leave bikes, prams or mobility scooters in communal areas
- Don't wedge fire doors open, closed doors stop fire spreading
- Check your smoke alarm regularly
- Never leave cooking unattended
- Always extinguish cigarettes or candles
- Don’t overload electrical sockets or extension leads
- Register your appliances for important safety updates, recalls and information at www.registermyappliance.org.uk
- 3. Water safety
- People over the age of 45
- Smokers and heavy drinkers
- People with chronic respiratory or kidney disease
- Anyone with an impaired immune system
- If the house has been empty for a week or more,
we recommend running both the hot and cold taps for at least two minutes - Remove the showerhead and run the water for at least 10 minutes
- Flush toilet twice to circulate fresh water
- Showerheads should be cleaned every 3 to 6 months
Why gas safety matters
If your boiler, cooker and gas appliances aren't checked on a regular basis, you are at risk of gas leaks.
A leaking gas appliance can cause explosions. Boilers, fires and cookers that aren't well maintained can produce carbon monoxide gas. You can't see, smell or taste it but its affects can be fatal.
What we do
To check everything is OK we need to service your boiler and check any pipework and appliances every year.
This 30 minute inspection, once a year, can help save money on fuel bills and keep you safe, that’s why 99% of customers let us in to inspect their boiler straight away.
If we’ve made an appointment for your gas check that you can’t make, please let us know and we’ll change it for one that suits you better.
What to do if you smell gas or fumes
We take fire safety very seriously
If you live in a flat block, fire risk assessments are conducted by independent fire professionals every year. Each month checks are made in shared areas to identify any fire or safety risks.
How you can help
Basic rules to stay safe at home
Every five years we’ll check the electrics in your home to make sure they’re safe and working properly.
Legionella bacteria can develop in the hot and cold water systems of homes if they've been empty for a week or more. Inhaling droplets of contaminated water can cause legionnaire's disease, a pneumonia-like illness that is potentially fatal. Although the risk of contracting legionnaire's disease is really low, certain people are at a higher risk, these include:
Legionella within the home
Here are some tips and precautions to help you reduce the risk of legionella in your home. These are useful when you're moving into a property that's been empty for a while or if you're returning home after a holiday of short time away.
Why gas safety matters
If your boiler, cooker and gas appliances aren't checked on a regular basis, you are at risk of gas leaks.
A leaking gas appliance can cause explosions. Boilers, fires and cookers that aren't well maintained can produce carbon monoxide gas. You can't see, smell or taste it but its affects can be fatal.
What we do
To check everything is OK we need to service your boiler and check any pipework and appliances every year.
This 30 minute inspection, once a year, can help save money on fuel bills and keep you safe, that’s why 99% of customers let us in to inspect their boiler straight away.
If we’ve made an appointment for your gas check that you can’t make, please let us know and we’ll change it for one that suits you better.
What to do if you smell gas or fumes
- Turn off gas supply at the meter
- Open windows and doors
- Put out any naked flames
- Keep away from the affected area
- Do not use electrical switches
- Call the National Gas Emergency Service on 0800 111 999
We take fire safety very seriously
If you live in a flat block, fire risk assessments are conducted by independent fire professionals every year. Each month checks are made in shared areas to identify any fire or safety risks.
How you can help
- Keeping exists free from clutter
- Don't leave bikes, prams or mobility scooters in communal areas
- Don't wedge fire doors open, closed doors stop fire spreading
Basic rules to stay safe at home
- Check your smoke alarm regularly
- Never leave cooking unattended
- Always extinguish cigarettes or candles
- Don’t overload electrical sockets or extension leads
- Register your appliances for important safety updates, recalls and information at www.registermyappliance.org.uk
Every five years we’ll check the electrics in your home to make sure they’re safe and working properly.
Legionella bacteria can develop in the hot and cold water systems of homes if they've been empty for a week or more. Inhaling droplets of contaminated water can cause legionnaire's disease, a pneumonia-like illness that is potentially fatal. Although the risk of contracting legionnaire's disease is really low, certain people are at a higher risk, these include:
- People over the age of 45
- Smokers and heavy drinkers
- People with chronic respiratory or kidney disease
- Anyone with an impaired immune system
Legionella within the home
Here are some tips and precautions to help you reduce the risk of legionella in your home. These are useful when you're moving into a property that's been empty for a while or if you're returning home after a holiday of short time away.
- If the house has been empty for a week or more,
we recommend running both the hot and cold taps for at least two minutes - Remove the showerhead and run the water for at least 10 minutes
- Flush toilet twice to circulate fresh water
- Showerheads should be cleaned every 3 to 6 months