ONLINE SERVICES DOWN FROM 23 SEPT, 4PM:  We are upgrading our online services portal, you will not be able to access your online account until the morning of Tuesday 28th September. All our other services remain unaffected.

Due to the system upgrade, we are only able to take Emergency Repairs (something which could seriously damage your health or property), which you can report by calling 0800 678 1894 or emailing info@torus.co.uk.

Apologies for any inconvenience.

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Contact us

There are a few things you can contact us about right here, on our website

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Submit a repair

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Make a payment

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View your balance

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Report a problem

Looking for help?

If you're looking for advice and information, have you tried our help centre?

  

Our offices are open Mon – Fri 9am – 5pm
Phone lines are open Mon - Fri 8am -5pm