01925 452452 (Monday to Friday, 8am - 5pm, standard rate)
- Bank Park House: Kendrick Street, Warrington, WA1 1UZ (Open: Monday to Friday, 9am-5pm
Bidding on a property with CHOOSEaHOME
text: chooseahome, your registration number & property reference number(s) to 60066
(You can put multiple reference numbers on the same text)
Report a NON URGENT REPAIR
text: GGHRepairs, your address and contact number to
Call us and use our automated services to:
- Bid on a property with CHOOSEaHOME
- Request a new ALLPAY card
- Get a account balance
- Make a transaction enquiry
- Make a payment
Golden Gates Housing Trust, PO Box 1181, Warrington, WA1 9FB (we aim to reply to all letters within 10 working days).
We use the BT RNID Typetalk service for deaf or hard of hearing customers.
To contact us dial 18001 01925 452452. A Typetalk operator will then relay the typed conversation to a GGH member of staff. We can contact our deaf customers through Typetalk.
In a emergency you can contact us on our out of hours service free on 01925 452452. This is for urgent repair and anti-social behaviour (ASB) issues.
Examples of urgent repairs are; loss of heating, loss of hot water, uncontrolled water leak, blocked drain, roof leak, electrical faults, lost keys (you may be charged), broken glass to windows/doors, broken/insecure external doors, faulty smoke alarm, faulty communal door entry system.
If you smell gas you must phone 0800 111 999 and turn off the gas at the meter, open all windows & doors, do not use anything electrical (including lights), do not smoke or light matches or candles and do not use a lighter.
We use an interpretation service for customers who's first language is not English. Please request this service when phoning us and we will connect you to an interpreter.
If you require information in a different format, for example, in large print, on audio tape or in a different language, please let us know. You can also check out our accessibility page