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How You Can Contact Us


By registering for your own 'My GGHT' you can:
  • View account details/rent statements
  • Make a payment
  • View your appointments
  • Report anti-social behaviour
  • Change your account details

You can also contact us using our online forms.

Report your non urgent repairs online 24/7

On​ you can register for housing, view available homes and bid on properties.

​(tenant enquiry email address direct to GGDirect, with a 1 days response time for tenant enquires)​ 
(general email address for other non-tenant enquiries)​

We have a dedicated email for all Universal Credit / Welfare Reform queries:​​

Accordion Description

​01925 452452 (Monday to Friday, 8am - 5pm, standard rate)

  • ​​Bank Park House: Kendrick Street, Warrington, WA1 1UZ (Open: Monday to Friday, 9am-5pm

​Bidding on a property with CHOOSEaHOME 
text: chooseahome, your registration number & property reference number(s)  to 60066
(You can put multiple reference numbers on the same text)

​​​Call us and use our automated services to:
  • Bid on a prope​rty with CHOOSEaHOME
  • Request a new ALLPAY card
  • Get a account balance
  • Make a transaction enquiry
  • Make a payment
Click here for instructions on how to use IVR to check your rent balance and how to make a payment.

​​Facebook: Like us at 
Twitter:  Follow us @GGHTrust
YouTube: Check out our YouTube channel at
Find out more on our​ Join Our Online Community Page.

Golden Gates Housing Trust, PO Box 1181, Warrington, WA1 9FB  (we aim to reply to all letters within 10 working days).


0870 330 5700


​We use the BT RNID Typetalk service for deaf or hard of hearing customers.

To contact us dial 18001 01925 452452.  A Typetalk operator will then relay the typed conversation to a GGH member of staff.  We can contact our deaf customers through Typetalk.
​​In a emergency you can contact us on our out of hours service free on 01925 452452. This is for urgent repair and anti-social behaviour (ASB) issues.  

Examples of urgent repairs are; loss of heating, loss of hot water, uncontrolled water leak, blocked drain, roof leak, electrical faults, lost keys (you may be charged), broken glass to windows/doors, broken/insecure external doors, faulty smoke alarm, faulty communal door entry system.  

If you smell gas you must phone 0800 111 999 and turn off the gas at the meter, open all windows & doors, do not use anything electrical (including lights), do not smoke or light matches or candles and do not use a lighter.
​We use an interpretation service for customers who's first language is not English. Please request this service when phoning us and we will connect you to an interpreter.
If you require information in a different format, for example, in large print, on audio tape or in a different language, please let us know.  You can also check out our accessibility page.​​