Leaseholders are people who have bought the right to live in a GGHT flat for a maximum of 125 years. Leaseholders do not pay rent but are sent an annual service charge bill. This is broken down into the following:
- Buildings Insurance
- Management costs
The cost of any major works are also included in the annual service charge calculations
Please note that some services provided will not effect all leaseholders blocks nor is it limited to those items. Details will always be provided with a breakdown.
Any works which would require a leaseholder to pay more than £250 is deemed as major works and GGHT must follow a prescribed consultation process.
If the leaseholder purchased the property with 5 years of the proposed works, GGHT can not charge them any more than what was stated in the Offer Notice.
The law also requires that the leaseholder must be consulted before the Trust enters into a long-term agreement for the provision of services. Please contact the Leasehold Manager for further details.
Your buildings insurance is included in your annual service charges.
It is your responsibility to obtain your own contents insurance.
GGHT will send a partially completed claim form out. It is your responsibility to liaise with the insurance company.
See payment details above.
Your balance can be obtained from GGHT's web site or you can request a statement of your account.
Queries should only be discussed with the leaseholder. If the Service Centre can not assist with the query, for example, The name, address and contact details of the leaseholders should be taken with details of the query and emailed to the Leasehold Manager.
In line with Service standards or policy - Non payment of service charges is a breach of the lease and GGHT is entitled to apply to the court to end the lease and request possession.
If there is a mortgage secured on your property GGHT is be obliged to inform them of any intended proceedings.
Leaseholders, like owner-occupiers, are responsible for repairs inside their property. GGHT are responsible for any communal areas and the structure of the block including communal drains and roofs. These jobs will be raised as a block repair. A repair to a leasholder own door or windows should be logged to the property address.
When raising a repair for a leaseholder it is important that the leaseholder understands that the cost of all communal repairs will form part of their service charges.
For example if work is carried out to guttering in a block containing 6 flats and costs £300. The Leaseholders contribution will be £50.
If the flat was purchased after 18 January 2005, the lease requires leaseholders offer the flat first to GGHT or to another social landlord in the area at full market value. This offer must be made in writing giving reasons why GGHT should accept their application and the valuation. Both parties must agree to the market value. If the written offer is not accepted within eight weeks, the leaseholder is free to sell the property on the open market. This is called Right to First Refusal
If you purchased your flat before 18 January 2005 and wish to offer it to GGHT. You must notify the Leasehold Manager the details. All requests are dealt with on an individual basis taking into account all personal circumstances.
Leaseholders have the right to improve their home; however for some improvements they will need written permission from GGHT. GGHT will not refuse permission unless there is valid reason.
Leaseholders must not do anything, which is likely to damage the structure of the building or cause damage to shared services (such as plumbing to the roof tank, doorframes, walls, windows, electricity, gas supplies, or sewerage).
GGHT do not need to know about minor work such as decorating.
Some works may require planning permission and building regulations approval before starting any works the leaseholder should check this out with the local authority.
- Any addition or change to the structure
- Aerials or satellite dishes
- Outside decoration (the type of paint may need approving so that it is compatible with future paints that GGHT may use).
- The outside window frames (not glass) belong to the landlord. They must not be replaced unless GGHT have given permission in writing.
Leaseholders must always consult their lease before making any alterations to their property.
Leaseholder must notify GGHT in writing of the changes they wish to make, detailing exactly what they want to do and include any drawings or plans. If the changes relate to windows they can obtain a form by contacting the Leasehold Manager.
A building surveyor may need to visit the property to see what the leaseholder intends to do, before a decision can be made. (There may be a charge for this visit).
GGHT will give an answer within seven days of receiving the request or one month if additional information is required. If permission is refuse GGHT will advise the leaseholder. They may then have the right to appeal.
If GGHT refuses permission it will be for a good reason. Therefore if the leaseholder goes ahead with work after we have refused permission they will be breaking the terms of the lease.
The permission GGHT gives to go ahead is not the same as planning permission. The leaseholder is responsible for getting any necessary planning permission or building regulations approval. GGHT will normally make it a condition that this is done before it gives permission for the works to be carried out.
If the leaseholder does something without permission, GGHT have the right to put things back as they were and may recover the costs from the leaseholder.
If the leaseholder, or someone the leaseholder has employed, are carrying out repairs inside the flat, the leaseholder must make sure that no damage is done to shared services or to the structure of the block. The leaseholder will be liable for any damage caused to the landlord’s property and may have to pay to have it put right.
The leaseholder must not do repairs on landings, stairways and other shared areas. The leaseholder would not be covered by our insurance if you had an accident or caused damage. If the leaseholder, members of their household or their visitors cause damage to shared areas the leaseholder will have to pay for the repairs.
Complaints from Leaseholders should be dealt with in the same way as Complaints from any of our customers following the GGHT Complaints Procedure.
If a tenant makes a complaint about the behaviour of a leaseholder, GGHT will investigate the complaint to ascertain if there has been a breach of the lease. If there has been a irredeemable breach (can not be resolved by active discussion or mediation) then further action may be taken and the leaseholder may be liable for costs.
If GGHT become aware of situations where a leaseholder or a member of their household may be at risk from another member of their household or themselves, GGHT will refer the matter to the appropriate agency for example Social Service, the Police or Warrington Borough Council etc.
If a leaseholder complains about the behaviour of a tenant, GGHT will investigate the complaint following its normal investigation procedures. If the complaint is justified action will be taken in accordance with legislation and GGHT's policy. It should be noted that some leases may require the leaseholder to take action themselves or to fund any action the landlord takes on behalf of the leaseholder.
GGHT hold the freehold interest of the property and may therefore be in a position to take legal action. Initial complaints will be dealt with by way of offering advice or mediation. However, if this does not resolve the issue and the complaint is justified GGHT may take out an Anti Social Behaviour (ASB) Injunction.
If GGHT take action on behalf of a leaseholder, the leaseholder will pay for any costs involved.
There are many ways Leaseholders can get involved with issues that affect them. For example:
- Focus Groups
- Consultaion processes
- Satisfaction Surveys
- Tenant Inspectors
- Customer Consultation Panel
- Board Membership
- Procurement processes
If they would like to get involved in any of the above they need to contact the GGHT Regeneration Team or Leasehold Manager.