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Legal Information & Privacy


Access to and the use of this Golden Gates Housing Trust site is subject to the following terms and conditions and the laws of England and Wales.

By using this site you agree to these terms. If you do not agree to them, do not use the site or download any materials from it.

Golden Gates Housing Trust may revise these Terms at any time by updating this posting. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages at this site.​


Copyright © Golden Gates Housing Trust. All rights reserved. All copyright and other intellectual property rights in all text, images, sounds and other materials on this site are owned by Golden Gates Housing Trust unless otherwise indicated.

You may browse this site and reproduce extracts for non-commercial, informational or personal use only provided that whenever you do so, you incorporate in any such extract a clear written acknowledgment of the fact that such extracts are from the Golden Gates Housing Trust web site and that copyright in such extracts belongs exclusively to Golden Gates Housing Trust. No reproduction of any part of this site may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or site. No other licence is granted.


The information on this site has been provided in good faith but is for general informational purposes only. You should not rely on this information for any specific purpose and no representation or warranty is given regarding its accuracy or completeness.

​No information on this site constitutes or shall be deemed to constitute an invitation to invest or otherwise deal in shares or other securities in Golden Gates Housing Trust.

Neither Golden Gates Housing Trust nor any party involved in creating, producing or delivering this site shall be liable for any direct, incidental, consequential, indirect or punitive damages arising out of any access to, use of, or inability to use this site, or any errors or omissions in the content thereof.​


We need to handle personal information about you so that we can provide better services. This is how we look after that information.

When we ask you for personal information, we promise:
  • ​To ask only for what we need, and not to collect too much or irrelevant information
  • To protect it and make sure nobody has access to it who shouldn’t
  • To make sure we don’t keep it longer than necessary
  • Not to make your personal information available for commercial use without your permission.

In return, we ask you to:
  • Give us accurate information
  • Tell us as soon as possible if there are any changes, such as a new address.
  • This helps us to keep your information reliable and up to date.

You can get more details on:
  • How to find out what information we hold about you and how to ask us to correct any mistakes
  • How we check the information we hold is accurate and up to date
  • How to make a complaint.

For more information, please contact: Caroline KingGroup Head of Brand and Communications on 01744 818023.

GGHT have a duty to protect your electronic data, the table below summarises how we do it:

Flood/Fire within the Data Centre
Our Data Centres do not have any water facilities either above or below them, thereby eliminating the risk of flooding. Should any water enter the Data Centre from unknown sources, there’s a leak detection system that automatically alerts staff. 

The Data Centre also has a sophisticated fire suppression system installed that is tried and tested by Nasa.

All servers are continuously monitored 24x7x365.

Loss of electrical power supply​Should we lose electrical power, our servers have a backup supply system that keeps the servers in the Data Centre​ operational whilst the electrical supply is restored.

​Loss of internet connection​Our Internet connection is designed to be fault tolerant. This means that if one of the links fails, a secondary Internet link automatically takes over – ensuring that you can always connect to your online services.

​Computer viruses/Malware​We have extensive Anti-Virus/e-mail and Internet security systems that constantly check our systems for viruses and malware.

​Hackers attempting to steal data / Loss of company dataWe have regular security checks by ‘ethical hackers’ – companies who try to find weaknesses in our systems so that we can fix any issues before they occur. Further, all our mobile equipment has full encryption so that should a laptop or tablet be stolen, the data cannot be retrieved. Standard USB memory sticks and other portable storage systems are not permitted on the Helena IT network, thereby preventing staff from transporting data via insecure devices.

Our buildings have CCTV systems and access control systems.

Our Data Centre is highly secure with a separate CCTV, access control and limited access to staff.

Hoax Caller​Callers to our GGDirect will be asked to answer Data Protection questions so that we can confirm the identity of the caller before revealing any potentially personal data.