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Equality & Diversity at GGHT

​​group of people dancing in traditional indian clothesWe aim to deliver an excellent service to all of our customers and make sure that they are treated fairly and equally. 

We recognise that there are some individuals and groups who are disadvantaged and we will uphold all of the relevant laws and regulations governing Equality & Diversity. 

  • We will offer you and all our customers equality when providing our services, and we will not accept the harassment or intimidation of any individual or group.
  • We will aim to make sure that the services we provide include everyone and meet your needs and those of other customers.  
  • We continually aim to offer a service that recognises, respects and responds to your needs.
  • We recognise that you and other customers are individuals and have many different needs. We will aim to provide an excellent customer service and identify all our customers' needs and wants. 


​Contact us if you would like to hear more about the steps we will take to ensure equality & diversity are embedded into each GGHT service and process​​.​

  
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Have you ever wondered why we ask our customers so many personal questions?

Well, we are not just being nosey – asking these questions can help us to improve the services we deliver to our communities. GGHT requests that all customers fill in a questionnaire called ‘Understanding our Customers.’  If you haven’t yet filled one in, please contact us​ and we can help you complete all your details over the phone.  

All of this information will be confidential to us at GGHT and will not be shared.  It will be held in accordance to the Data Protection Act 1998​.  The information will be only used for your benefit.


  

​​​We are committed to ensuring equal access to all of our services and in removing barriers to accessing our services.  We want to ensure that all of our customers can:

  • ​obtain information 
  • receive it in your preferred way or format 
  • understand it
  • reach it physically

Our aims are to:
  • ​remove barriers to accessing information. 
  • comply with all legal duties and responsibilities in terms of access to information. 
  • ensure all our staff are aware of the options for the provision of information and promote those options to residents. 
  • Make the process simple and quick to complete.


How can I obtain information?
You can contact us in a number of ways:

By telephone: 01925 452452 (we welcome calls through the Text Relay Service: 18001 01925 452452)

In person or in writing: GGHT, Bank Park House, Kendick Street, Warrington, WA1 1UZ (reception areas are fully accessible and an induction loops are available)

Fax: 0870 330 5700

Email: info@gght.org.uk

Preferred format?
We provide a range of translation and interpretation services. These include:

  • ​Translation( into any language other than English)
  • Large Print
  • Braille
  • Audio CD
  • Text Relay Service
  • British Sign Language
  • Picture Format​