At GGHT we have a strong commitment to customer care.
We aim to answer all calls within a reasonable timescale to meet customer aspirations.
Customers who have an on line account can access a wide range of services 24/7 and will receive a response to an email within 4 working hours.
We will also:
- Offer you a private interview if you wish to discuss your enquiry confidentially by appointment.
- Ensure all staff and representatives introduce themselves and wear photographic identification badges in a prominent place, at all times.
- Ensure our staff are polite, honest, helpful and listen to your enquiry. Staff will treat all customers and colleagues with respect and courtesy.
- Ensure all personal information/correspondence is confidential under the terms of the Data Protection Act 1998.
- Make sure all letters have a return address, contact name, phone number and email address.