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Customer Care

customer being served at gght reception​​​At GGHT we have a strong commitment to customer care. 

We aim to answer all calls within a reasonable timescale to meet customer aspirations.  

However, we welcome our customers self-serving through our digital channels by checking rent balances, paying their rent and reporting repairs on line.  Find out more about what you can do online and how to get started here.

Customers who have an on line account can access a wide range of services 24/7 and will receive a response to an email within 4 working hours.  

We will also:
  • Offer you a private interview if you wish to discuss your enquiry confidentially by appointment.
  • Ensure all staff and representatives introduce themselves and wear photographic identification badges in a prominent place, at all times.
  • Ensure our staff are polite, honest, helpful and listen to your enquiry. Staff will treat all customers and colleagues with respect and courtesy.
  • Ensure all personal information/correspondence is confidential under the terms of the Data Protection Act 1998​.
  • Make sure all letters have a return address, contact name, phone number and email address.

If you need to make a complaint about our services, we have a complains procedure, find out more on the complaints section.