Yes all our staff follow a customer care code of practice this includes;
Once you make an application to buy your home we will only carry out emergency repairs, should you decide not to proceed with the purchase once we have received written withdrawal of your application you will receive the full repairs and maintenance service to your home. Once you buy your home you are responsible for all repairs and improvements.
In very cold weather keep your heating on low at all times this will prevent any damage caused by burst pipes. If you plan to go away even for a few days you could turn off the water at the stopcock and drain the system by turning on the taps and flushing the toilet. Find out more on our winter page.
If you are using a steamer to strip wallpaper the heat from the steam can sometimes crack and dislodge plaster-work.
So if you are re-decorating for a special occasion or Christmas you need to plan in advance an ensure that no repairs are needed. If you need repairs to plaster-work you need to report these in plenty of time to ensure we are able to complete the works.
Leaseholders, like owner-occupiers, are responsible for repairs inside their property. GGHT are responsible for any communal areas and the structure of the block including communal drains and roofs. These jobs will be raised as a block repair. A repair to a leasholder own door or windows should be logged to the property address.
When raising a repair for a leaseholder it is important that the leaseholder understands that the cost of all communal repairs will form part of their service charges.
A rechargeable repair is something that is the tenants responsibility but they have requested GGHT to carry out the repair, for example: